Question 1

What are the lead times for Coomberry products?

Accepted Answer

Lead times for IN STOCK Coomberry products typically range from 1 to 5 business days for processing and 3 to 5 business days shipping within South Africa. The express option for shipping is 1-3 business days.

As we are a one women production team (me :D) we have a lead time of 5-7 business days for producing pre-ordered items for them to be ready to ship.  We also ask for 5-7 business days on any orders of mobiles with changes e.g. pink pom pom instead of green etc . (as per notes on orders).

If you are working on a specific deadline, please do not hesitate to let us know either in the notes of your order or chat to us directly via info@coomberry.co.za and we will work with you as far as possible.

CUSTOM ORDERS: 
We take 2-3 Customs Orders per month to be shipped at the end of each month unless arranged with us for a specific date in advance. Custom orders close on the second Friday of that month.

*We are building a booking function into our website, but for now please mail us your custom needs! and we will let you know our available slots"

Question 2

What is Coomberry's exchange policy?

Accepted Answer

If you are not in love with your Coomberry, we offer an exchange or gift voucher. Please be aware all products are handmade & some variations occur (this is your Coomberry's own personality).

Contact us at info@coomberry.co.za to log a return
Exchange - shipping of old item back to us at own cost, we will ship your new item free of charge
Returns for gift voucher - shipping at own cost
Fault -  please contact us for faults so we can arrange shipping/pick up back to us. Once we have the item and the return has been approved, we will first attempt repairing the Berry (we make all our goods ourself this is usually possible), if not, we will exchange for a new item or you can choose a gift voucher or refund.

If there has been an "injury" on your Berry (from loving it too much) - check out The Coomberry Hospital's Berry Care service on our site !

Question 3

What are the shipping options available at Coomberry?

Accepted Answer

Coomberry offers shipping within South Africa with delivery times ranging from 1 to 5 business days.

Postnet to Postnet - R109, Nationwide
3-5 Business days (Ensure you have entered your desired Postnet in the checkout process
 
Standard Shipping - R85, Nationwide
3-5 Business days from pick up at Coomberry
 
Express Shipping - R130, Nationwide
1-3 Business days from pick up at Coomberry
 
Bob Box - R70, Nationwide
3-5 Business days from pick up at Coomberry
 
Pick up - Free
Centurion Gauteng, we will notify you when your order is ready for pick up with a pick up address
 
ONLY Coomberry Hospital 
Select this option only if booking your "Soft Friend" into the Coomberry Hospital via Berry Care

At Coomberry we realise that your toys and goodies can become like family, therefore we offer a repair service for any injured Berries.  This repair service is not limited to Coomberries only ... any loved soft friend is welcome to check into our Hospital !!
If you would like to book this service you can take out "Berry Care" in Products.

Question 4

Is payment secure on Coomberry?

Accepted Answer

Yes, payment on Coomberry is secure. We use encrypted connections via YOCO for card payments to ensure the safety of your transactions who handles your payments with the utmost care. You can also chose to do a direct EFT payment via your own secure banking app/online portals.

Question 5

How do custom orders work?

Accepted Answer

Option 1: Contact us directly via our email info@coomberry.co.za

Option 2: Use our website contact form and upload up to 3 images

Option 3: Place it as an order & we will contact you:
Place the "Custom Order" product into your cart
Decide on your delivery method
Make payment for delivery method up front
We will then contact you to prompt us with your idea
If you have any special notes please feel free to add them to the order up front - especially if it is a rush order

Once any of the above methods have been completed the process is as follows:
We will then evaluate the idea's possibility and availability of materials and come up with a quote and basic design for you. Here we can chat and tweak any necessary items
Once you are happy with the quote & design a 50% deposit is payable before materials are bought /or cut
We will have touch points throughout the process to ensure you are happy with the product
Sometimes things need to change a little throughout the process e.g. to ensure balance in the mobile, these changes will be communicated and agreed on as we go
Once your custom order is complete, final payment will be due and your custom Coomberry will be ready to be shipped to you or picked up !!

create is what we do

Frequently asked questions

What are the lead times for Coomberry products?

What is Coomberry's exchange policy?

What are the shipping options available at Coomberry?

Is payment secure on Coomberry?

How do custom orders work?